Rwanda continues to observe consumer protection developments and to take the lead in expanding policy guidance, considering the interests of the industry, passengers and others Aviation stakeholders.

The Rwanda Civil Aviation Regulations (RCARs) related to consumer substances:

• RCAR Part 01: General Policies, Procedures & Definitions.
• RCAR Part 36: Economic Regulation.

The following Informative Materials have been provided for additional insight for Consumer substances:

• Passenger Guide- Under Development
• Advisory Circular on fair contract terms - Under Development
• Complaints Handling Procedure Manual
• Complaint Form